Refund Policy
Last Updated: April 1, 2023
Thank you for your purchase at KnowledgeBaseHub. We appreciate your business and want to ensure that you have a satisfactory experience with our products. This Refund Policy applies to online purchases made through knowledgebasehub.site and governs our process regarding refunds and returns.
Cancellation Policy
At KnowledgeBaseHub, we understand that plans can change. If you need to cancel your order, please contact us at +44 20 7946 0958 immediately. We accept cancellations before the order has been dispatched or if the preparation of your order has not begun. In such cases, you will receive a full refund in the original form of payment.
Returns and Refunds
Since we serve perishable items such as pizzas and associated food products, we do not accept returns. However, if you encounter any issues with your order, such as incorrect items or unsatisfactory quality, please contact us within 2 hours of receipt.
If your complaint is valid, we may offer a replacement or a refund to your original form of payment. Refunds will include the total amount of the order, excluding delivery charges.
Non-Delivery
In the rare case where you do not receive your order due to our error, please contact us within 2 hours of the expected delivery time. We will investigate the matter and, upon confirmation, we will either redeliver your order promptly or issue a full refund in the original form of payment.
Poor Quality Claims
If you believe the quality of the product received is compromised, please contact us within the 2-hour window with a detailed explanation of the issue and, if possible, a photo. Our customer service team will assess your claim. If we determine that the product was indeed below our quality standards, we will issue a refund or a replacement.
Refund Processing
Upon approval of your refund request, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exceptions
Please note that we do not provide refunds for products that are consumed more than 50% or discarded without notification to us within the 2-hour timeframe after delivery.
Modifications to Our Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes and clarifications will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions regarding our Refund Policy or to submit a complaint, please contact us at:
KnowledgeBaseHubPhone: +44 20 7946 0958
Address: 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA
We look forward to serving you and providing a smooth and pleasant experience with KnowledgeBaseHub.